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Refund policy
Srelle returns
Returns
For eligible items, this commercial return policy applies for 30 days from delivery. After 30 days, we do not accept returns under this policy, subject to applicable statutory rights.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Only custom-made pieces are excluded from this commercial return policy. This includes all made-to-order pieces, including pieces made to order with the listed size, wood finish or fabric options. This commercial exclusion does not limit applicable statutory rights.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@srelle.com
Sale items (if applicable)
Sale items are eligible for return under the same conditions as regular-priced items, including the made-to-order exclusion.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@srelle.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, please send an email to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We do not charge a restocking fee. These shipping terms are subject to applicable statutory rights.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Company details
Srelle is operated by Finitra LLC.
Company address:
Finitra LLC
2810 N Church St #187476
Wilmington, Delaware 19802
New Castle, Delaware
Contact: info@srelle.com