Returns & Cancelations
We are proud to offer an incredible, hand-crafted furniture collection. We also recognize that not every order will be a perfect fit. Please review our policy for an understanding of how to file your returns and what to expect.
Return Conditions:
* For eligible items, this commercial return policy applies for 30 days from delivery. After 30 days, we do not accept returns under this policy, subject to applicable statutory rights.
* All products must be new, unused, and have original boxes, packaging, and hardware.
* Under this commercial policy, damages must be reported within 7 days of delivery with images of the item(s) and packaging for documentation and claim process, subject to applicable statutory rights.
Non-returnable items:
Only custom-made pieces are excluded from this commercial return policy. This includes all made-to-order pieces, including pieces made to order with the listed size, wood finish or fabric options. This commercial exclusion does not limit applicable statutory rights.
Custom orders cannot be cancelled once production has begun, subject to applicable statutory rights.
Shipping
To return your product, please send an email to:
You will be responsible for paying for your own shipping costs for returning your item to the origin warehouse. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping
Srelle is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges.
A new delivery fee will need to be collected if the order has to be sent again.
Return information (if applicable)
Under this commercial policy, you are responsible for outbound and return shipping costs. If we process the return, these shipping costs will be deducted from your refund. We do not charge a restocking fee. Applicable statutory rights are unaffected.
All returns must be received in new condition and include all original packaging. Return shipments must be sent back to us within 30 days of delivery, subject to applicable statutory rights. Returns must have all original packaging: Box, Interior Foam, Plastic.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@srelle.com.
Sale items (if applicable)
Sale items are eligible for return under the same conditions as regular-priced items, including the made-to-order exclusion.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns-info@srelle.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you by email.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Order Cancelation
Cancelations can be made up to 48 hours after a purchase has been processed for the standard collection or upholstery pieces.
Please email info@srelle.com to send a cancellation request. All cancellations must be confirmed in writing by us, and an order or product is not canceled until you receive affirmative confirmation from us. If you wish to expedite the cancellation, please email info@srelle.com. We will make every effort to accommodate cancellation requests, but unfortunately, sometimes this isn't possible, and shipping charges may ensue. Confirming the cancellation may take some time, because we need time to contact our distribution partners to halt any processing and shipment, and we need to make sure that your order has not already shipped. Once your product(s) ships, you will have to follow the return procedure detailed above if you no longer want the product.
Additional Freight Costs
The customer assumes complete liability for any additional freight costs that may arise during the shipping process. This includes but is not limited to storage expenses, special delivery requests, or unsuccessful delivery attempts. The customer is obligated to settle the invoices related to these services.
Damages
Although it is unfortunate, items are occasionally damaged in transit or have concealed damage. If your order arrives damaged, please report it within 7 days of delivery. Damage claims under this commercial policy cannot be filed after 7 days, subject to applicable statutory rights, so please inspect and report within this window. Under this commercial policy, damaged items cannot be returned for a refund, subject to applicable statutory rights. We will replace damaged items, parts, or pay to have them fixed. Follow these steps to file a damage claim:
* Email several pictures of the damaged merchandise and packaging to info@srelle.com.
* Please include close-ups and wide shots of the damage and photograph the box and shipping label, as well.
* In your message, please note your order number and contact information.
* We will work to send you a replacement product. Under this commercial policy, damaged items cannot be returned for a refund, subject to applicable statutory rights.
Company details
Srelle is operated by Finitra LLC.
Company address:
Finitra LLC
2810 N Church St #187476
Wilmington, Delaware 19802
New Castle, Delaware
Contact: info@srelle.com