Returns & Cancelations
We are proud to offer an incredible, hand-crafted furniture collection. We also recognize that not every order will be a perfect fit. Please review our policy for an understanding of how to file your returns and what to expect.
Our pieces can be sent directly to a couple of locations in the EU.
* All returns must be made within 30 days of receipt.
* All products must be new, unused, and have original boxes, packaging, and hardware.
* Damages must be reported within 7 days of receipt with images of the item(s) and packaging for documentation and claim process.
* Please note upholstered pieces are not returnable as they are a customised item.
- Gift cards
- Items on sale
- Custom orders (All Custom Orders are not eligible for return or cancellation once items have gone into production).
To complete your return, we require the following:
• The above conditions must all be met.
• Please review the below information before proceeding with your return request.
Srelle is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges.
A new delivery fee will need to be collected if the order has to be sent again.
Return information (if applicable)
Please be advised that you are responsible for all shipping and handling costs (outbound and return), and this amount will be deducted from your refund if the return was processed by us.
All returns must be received in new condition and include all original packaging. Returns shipments must be sent back to us within 30 days from the time of authorization. Returns must have all original packaging: Box, Interior Foam, Plastic.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you by email.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Cancelations can be made up to 48 hours after a purchase has been processed for the standard collection or upholstery pieces.
Please email firstname.lastname@example.org to send a cancellation request. All cancellations must be confirmed in writing by us, and an order or product is not canceled until you receive affirmative confirmation from us. If you wish to expedite the cancellation, please email email@example.com. We will make every effort to accommodate cancellation requests, but unfortunately, sometimes this isn't possible, and shipping charges may ensue. Confirming the cancellation may take some time, because we need time to contact our distribution partners to halt any processing and shipment, and we need to make sure that your order has not already shipped. Once your product(s) ships, you will have to follow the return procedure detailed above if you no longer want the product.
Although it is unfortunate, items are occasionally damaged in transit or have concealed damage. If your order arrives damaged, please report it within 14 days of receipt. Damage claims cannot be filed after 14 days, so please inspect and report within this window. Damaged items cannot be returned for a refund. We will replace damaged items, parts, or pay to have them fixed. Follow these steps to file a damage claim:
* Email several pictures of the damaged merchandise and packaging to firstname.lastname@example.org.
* Please include close-ups and wide shots of the damage and photograph the box and shipping label, as well.
* In your message, please note your order number and contact information.
* We will work to send you a replacement product. Damaged items cannot be returned for a refund.